Frequently Asked Questions
Booking
When should I have the performer arrive?
We recommend no sooner than 30 mins into the party. It gives your guests time to trickle in so that everyone may join into the fun!
How long should I book for?
Party duration is based off how many kids are attending. We can service about 15 kids for face painting or balloon twisting an hour. For each additional 7 children, we recommend adding 30 minutes to ensure every child get a quality paint or balloon.
Can I add time during the party?
Yes, but only if the performer has the availability. Your performer may have another party right after so check in with them no later than 15 minutes before the end of the party.
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Are there any travel fees?
We service from the 27 freeway to the 57 freeway- Chatsworth down to Brea. and have performers all over. We do our best to provide a performer close to you so to avoid travel fees but in the event a performer may need to drive further than 15 miles to get to you, then a fee of $1.50 per mile may be charged.
Can the character visit my school/work/venue?
Yes! We love surprise visits, even during the week! If you have a location other than a park or home, let us know! For schools, we ask that the teacher's contact information be provided so we may coordinate.
If you wish us to perform at a venue that requires a permit, you are responsible for obtaining the permit.
Is there anything I need to prepare for the character?
If you book any face painting then a small table or table corner with 2 chairs is preferred. Other than that our performers come with everything they need to make magic at your event!
Payment
How much do I need to put for the deposit?
A 30% deposit is required to hold your party date and time. If you need to reschedule, please let us know as soon as possible and your deposit can be transferred.
If you need to cancel, you can do so for a full refund if you notify us up to 3 days before your party. Otherwise you deposit may be held as payment for the perpetration of costumes and supplies for your party.
How do I pay the remainder of my balance?
If you'd like to pay the bill in full, you can request to do so at any point via email or phone.
Otherwise the remainder is due no later than the end of the party via cash, paypal, venmo or zelle.
If paying cash, please pay out of sight of the children or in an envelope.
If paying digitally, your performer will have payment details or you may message our main line.
626-344-0396
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Can I tip?
Absolutely, if you enjoyed your performer and want to thank them for their work you may do so. You may tip them in cash (out of sight of the kids) or via their personal digital payment preference.
Characters
I don't see the character I want. Can I make a request?
Absolutely! We build all our costumes in house so if you want a custom character or don't see the character you want, just ask!
Depending on the desired character, we may need up to 2 months to build it so the sooner you ask the more likely we can accommodate!
Some custom characters may require a design fee.
How do I address the character? By the perfomer's name?
Please only address the characters by their character names to help preserve the magic for the kids. Please refrain from commenting about "costumes, wigs, jobs" ect around the children as. We work very hard to bring the magic to reality for the kids so we appreciate you doing your part in keeping the magic alive.
Please refrain from offering adult beverages as well, though food is fine if the performer is open as well.
Can the performer watch the kids?
We do require you to be present with the children during the character's visit. These are performers, not nannies. We will not be responsible for any bodily injury or property damage that occurs during your party from the children or guests.
Contract
If you would like to review our contract before booking, you may view it here.
Your contract to sign will be emailed to you 1-2 days after your booking deposit is received for electronic signing.
Sanitation and COVID Policy
We take sanitation seriously and follow make up industry standards when face painting.
We use high quality face paints that are non-toxic, anti-bacterial, hypo-allergenic, and made with US FDA approved, skin safe ingredients. They are free of paraben, gluten, lanolin or perfume. In addition, we rinse our brushes as we use them with an organic, gentle, anti-microbial, tear free soap formula made in Australia using vegan, odorless, paraben and sulfates free, biodegradable and cruelty free ingredients.
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If your child has sensitive skin, please let us know and we will perform a patch test before painting them to ensure no allergic reaction. We are not responsible for any allergic reactions that may occur from engaging in our services.
While engaging in our activities, there is a potential risk of COVID transmission. We diligently monitor the health of our performers to ensure their safety during your event. If a performer experiences symptoms, you will be promptly notified, and a replacement performer will be arranged. In the rare case where no replacement is available, we offer the option to reschedule or receive a refund for your party. We kindly request that you also take necessary precautions and inform us if you or your guests experience symptoms. We are more than happy to accommodate rescheduling or refunds to prioritize everyone's well-being.
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By engaging in our services you agree to the following:
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I knowingly and freely assume all such risks related to illness and infectious diseases, such as COVID-19, even if arising from the negligence or fault of the Provider. I hereby knowingly assume the risk of injury, harm and loss associated with the activity, including any injury, harm and loss caused by the negligence, fault or conduct of any kind on the part of the Provider.